Frequently asked questions.
If you don't see your question here, email support@axialreset.com.
Getting started
What is Axial Reset?
Axial Reset is a daily spinal wellness practice. The mobile app guides you through five to fifteen minutes of short movements every day, personalized by an intake you take at signup.
How much time per day?
Five to fifteen minutes. Most members do it before the day gets loud — first thing in the morning or right before bed.
Do I need any equipment?
No special equipment — but you'll want a bed or flat, padded surface where you can lie down and let your head ease slightly off the edge, and a wall helps with certain exercises.
Will I see results immediately?
Probably not, and we don't promise that. Most members report a meaningful shift in three to six weeks of consistent daily practice. The variable is consistency, not intensity.
Is Axial Reset for beginners?
Yes. The 7-day onboarding arc starts from zero and assumes no prior practice. If you've never moved your spine on purpose, that's exactly who this was built for.
Medical scope
Is this medical care?
No. Axial Reset is a wellness and movement practice. It is not a substitute for medical diagnosis, treatment, physical therapy, or chiropractic care from a licensed provider.
Can it treat my back pain?
We don't make medical claims. What we can say is that a lot of members tell us their daily comfort changes within a few weeks. If you have an active diagnosis, talk to your provider first and use Axial Reset alongside their care.
What if I have a herniated disc, sciatica, or recent surgery?
Speak with your physician before starting. Axial Reset is designed for general daily wellness, not for post-surgical rehab or acute conditions.
What should I do if something hurts?
Stop. Axial Reset is movement, not pain. If anything causes sharp pain, dizziness, numbness, or weakness, stop the session and consult a clinician.
Can I do this if I'm pregnant?
Talk to your OB/GYN or healthcare provider first. We don't have a pregnancy-specific track, and certain movements may not be appropriate during pregnancy.
Pricing & billing
How much does it cost?
Monthly and annual options. Founding-tier pricing is available while spots remain — founding members keep that rate as long as their subscription stays active. See the pricing page for current prices.
What does my subscription include?
Everything Axial Reset offers: the full daily protocol, personalized onboarding, all check-ins, the supplemental library, all future updates. There are no upsells inside the app.
How do I cancel?
From your billing platform (Stripe, Apple, or Google depending on where you signed up). Cancellation stops the next billing cycle. You keep access through the current paid period.
Do you offer refunds?
Yes — a 14-day refund window on your initial subscription purchase. Email support@axialreset.com within 14 days of your first charge. Subsequent renewals are not refundable; cancel before the next renewal to avoid a charge.
What happens if I cancel and come back?
Your data is preserved. If you came in as a founding member but let the subscription lapse, the founding rate may not be available when you return — that protection only holds for uninterrupted subscriptions.
Do you offer free trials?
Not currently. The 14-day refund window functions as the equivalent — try it, and if it's not for you, we'll refund you.
The app
Is it on iOS and Android?
Yes — both. The same account works on both. Your progress syncs across devices.
Do I need internet?
Internet is needed to sign in and download sessions. Once a session is loaded, it'll run offline.
Can I use it without an account?
No. Your plan and progress are tied to your account. Signup takes under a minute.
What data do you collect?
Your email, intake answers, session completion, and daily check-ins. Full details are in our Privacy Policy.
Will I get push reminders?
Only if you opt in. You can set the time of day and turn them off any time from the app.
Behind the scenes
Who is Dr. Joseph Bahan, DC?
A practicing chiropractor (DC) based in Lake Havasu City, Arizona, and the founder of Axial Reset. He writes the in-app coaching and signs off on every protocol change.
Who runs Axial Reset?
Axial Reset is operated by Commoner Apps LLC, in partnership with Dr. Bahan, DC. Support and product are handled by a small team.
Is this affiliated with my chiropractor?
No. Axial Reset is independent. Many members use Axial Reset alongside care from their own providers, and we encourage that.
Can I cite or share Axial Reset materials?
Public content (the website, the founder story, the methodology page) can be shared and linked freely. In-app content is for members only. Press and partnership inquiries: support@axialreset.com.
How do I contact support?
Email support@axialreset.com. We answer within one business day, usually faster.